Frequently Asked Questions

Your Questions answered

Guest Suites Information

You will be asked to comply with our House Rules when signing our registration card and supplying us with a credit card imprint. You will responsible for the actions of all guests or visiting your unit and the property.

House Rules

Covid-19 Policy

We are ready to welcome travellers from across Canada. We require masks in indoor spaces for those who haven’t been fully vaccinated and we are following or exceeding all provincial requirements. We’re slowly returning to pre-pandemic service levels and addressing capacity challenges as we move forward together.

To learn more click BC’s Restart Plan.

HOUSEKEEPING SERVICES
Your suite will be fully stocked for your stay. To minimize contact, housekeeping will not enter your suite for daily service. For additional items, like towels, coffee, toiletries, etc., please call our office, and items will be delivered to your front door.

IMPORTANT NOTES
In case of emergencies outside of business hours please contact emergency number on the office front door. Please maintain 6 feet/2 meters social distancing measures on the property, on beaches, in line-ups, on trails. When travelling as a couple or family group, be aware of how you may be perceived by others that may not realize who is in your “bubble.” Right now, respect and compassion for each other is more important than ever. Please only visit the Tofino General Hospital if it is an emergency. If you begin to show any symptoms of COVID-19 you must go home immediately and inform our office of your departure.

MORE ON OUR SAFE SPACE
With regard to concerns around COVID-19, we are taking additional measures to ensure we are following best practices as directed by trusted health authorities to ensure you have a comfortable and safe visit. As part of maintaining our high standards of hygiene and cleanliness, we have implemented enhanced health safety procedures and preventative practices with our team, including:

  • All guest rooms are treated with sanitation level product.
  • Public touch points such as handrails, door handles and knobs are being cleaned multiple times throughout the day.
  • Medical-grade cleaning products are being used throughout the facilities.

We are closely monitoring developments of COVID-19 and following recommendations from our local health departments and experts at the Centres for Disease Control and Prevention (CDC) and World Health Organization (WHO). We take these measures very seriously and continue to communicate awareness and training procedures with our team to reinforce our sanitization and safety procedures.

Booking & Cancellation Policy

When you ask us to reserve a unit, it is, “pulled off the shelf”. Reservation requests from other parties are refused. A deposit equal to the first night stay + tax is required at time of booking via major credit card (Visa, Mastercard or American Express). Deposit will be refunded minus a $50.00 plus tax fee per unit reserved when cancellations are made more than 7 days prior to the check in date. (30 days in the case of the Fisherman’s House vacation rental). No refund will be made when cancellation, date change or unscheduled early departure is made 7 days or less prior to the check in date or the guest does not arrive on the specified arrival date, unless we can rent the unit for all the booked nights. Early departures may be required to pay the entire cost of the stay, if the unit cannot be re-booked, if cancelled while in house. Should your trip be interrupted due to illness or family emergency, this cost can be covered by trip cancellation insurance if you purchase it. (30 days in the case of the Fisherman’s House vacation rental).

Check in & Check out Procedure

CHECK IN: 3 PM – 8 PM Please call or email on the day of arrival to make arrangements for the key if arriving late. The office at West Coast Motel on the Harbour (279 Hemlock street) closes at 8 PM.

CHECK OUT: 11 AM – Late check out is unavailable, however we do offer baggage storage and after free after check out showers (with towels, soap and shampoo provided). The shower facilities West Coast Fitness Centre is located 1 block away at 279 Hemlock Street (same location as West Coast Motel on the Harbour).

Quiet Time

Quiet time is from 9PM TO 9AM. No unregistered guests after hours or behaviour disturbing others will be tolerated.

Smoking Policy

Smoking is permitted outside only, away from open doors and windows to avoid smoke smell in your unit or the smell disturbing other guests. Cigarettes must be disposed of in outdoor receptacles provided. $250.00 smoking charge + damages (burns) + lost room nights (minimum 3 nights) + applicable taxes will be charged to your card for smoking or disposing of your cigarettes inside. The unit will be restored to non-smoking status at your expense. Your minimum bill will be close to $650 and can top $2000 if carpeting, beds or furniture are burned! Properties that permit smoking inside are available in town – please ask us!

Bear-Aware Practices

We expect our guests to participate in “bear-aware” practices during their stay with us in Ucluelet. Several bears are put down each year in town due to bears becoming habituated with humans. To avoid this, please note that your coolers, BBQ’s, garbage or any other items that may attract our bears must be stored inside your vehicle or the suite. Fishing gear and fish catch may not be brought into your suite or left outside. If your visit to Ucluelet involves sport fishing, please ensure that you have made arrangements for storage of your catch. Options are with your fishing charter captain, in your enclosed vehicle or bringing them to either of the 2 companies here in town that can vacuum pack and freeze fish.

Pet Policy

No pets on the property, including in vehicles parked outside your unit. Pet friendly accommodation is available in town – please ask us. $100 additional cleaning charge + damages for stained or chewed furniture and belongings + taxes will be applied to guests who make the decision to bring in a pet to our pet-free units. A howling or barking dog left in your car will subject you to additional charges if we must refund all or part of someone’s stay. Sorry, we love them, but do not make exceptions for pets.

Frequently Asked Questions

Are you children friendly?

1 bedroom suites are child-friendly. Sorry, no children under 12 in our 2 or 3 bedroom suites. We do have family-friendly suites at our sister property West Coast Motel on the Harbour.

Is there any place to eat in Ucluelet?

Yes!!! 20+ restaurants and counting. Walk to all of them.

Do you offer breakfast?

No, but all of our units have kitchens. Also, there is breakfast available nearby – restaurants are all within walking distance.

Do you have a BBQ?

Yes, we have a shared BBQ on site.

Do the kitchen units come with dishes?

Yes, we have fully equipped kitchens with all of your dishes, glasses, pots, pans etc.

Is there a place to buy groceries?

Yes! We may seem like a small village but we have a Co-op grocery store where you should be able to find everything you need and a small corner convenience store. The store closes on “small town hours”, usually at 7 pm.

Will I have a hot tub?

No, but staying with us you receive free access to the West Coast Fitness Centre which has a heated indoor pool and a DRY cedar sauna at that is great to warm up in after a day of fishing or surfing at the beach. Plus, a 3000 sq ft (Gold’s Gym sized gym!).

Is there guest laundry?

Yes, we do have a coin-operated guest laundry on-site. Open 9AM to 9PM daily. Change and laundry soap available through the front desk. We also have a “dry-room” in our Gazebo. In-house guests with wetsuits or wet rain-gear can store this gear in the dry room overnight. The dry room has an additional heat-source and will help make your gear warm and dry for use the next day.

Do the units have private washrooms?

Yes, all of our units come with a private washroom with sink, toilet and shower. All units, except the Euro Sleepers come with a full tub, as well.

Do you have internet?

Yes, we offer Free High-Speed Fiber-Optic internet to our guests.

Can you surf in Ucluelet?

You can’t surf right in Ucluelet, but it’s only a 10 min drive away at Wickinninnish Beach/Long Beach. Rentals and surf lessons are available at local surf shops. We do have packages and discounts that can be arranged through our desk and you will have some savings by booking through us.

How long from Ucluelet to the ferry?

If you are arriving from the departure bay ferry terminal in Nanaimo you are looking at a 2 1/2 – 3 hr drive to Ucluelet. If arriving by ferry from Victoria then you are looking at 4 – 4 1/2 hour drive to Ucluelet.

How far away is Tofino?

Ucluelet and Tofino are 42 km apart and about 30-45 min drive.

Can you rent a car in Ucluelet?

Yes, but not right in Ucluelet. You can rent cars from Budget which is located at the airport between Ucluelet and Tofino. You can arrange your booking prior to your arrival by contacting budget directly.

Do you have a boat dock?

No, but we are located steps from the government marina where you can receive moorage. We do have a place to store your trailer, if needed. Call the harbour master at 250-725-8190 to arrange moorage.

Is there daily housekeeping?

Yes we offer a daily service within the time frame that our housekeepers are here.

Covid Update: Your suite will be fully stocked for your stay. To minimize contact, housekeeping will not enter your suite for daily service.

Where can I store my fish?

Not in your unit, but you can store it with a local processor (located ½ block away), called Fishfull Thinking, that will clean and flash freeze it for you. Outside storage is not an option because they will attract bears, raccoons and crows. Some fisherman choose to store their fish in coolers in a locked vehicle (must be enclosed), however we strongly recommend the fish processor, as they will flash freeze your catch and vacuum pack for continued freshness for many months to come.

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