House Rules & FAQs

When you ask us to reserve a unit, it is, “pulled off the shelf”. Reservation requests from other parties are refused. A deposit equal to the first night stay + tax is required at time of booking via major credit card (Visa, Mastercard or American Express). Deposit will be refunded minus a $50.00 plus tax fee per unit reserved when cancellations are made more than 7 days prior to the check in date. No refund will be made when cancellation, date change or unscheduled early departure is made 7 days or less prior to the check in date or the guest does not arrive on the specified arrival date, unless we can rent the unit for all the booked nights. Early departures may be required to pay the entire cost of the stay, if the unit cannot be re-booked, if cancelled while in house. Should your trip be interrupted due to illness or family emergency, this cost can be covered by trip cancellation insurance if you purchase it. (30 days in the case of the Fisherman’s House vacation rental).

CHECK IN: 4 PM – 9 PM Please call or email on the day of arrival to make arrangements for the key if arriving late. The office at West Coast Motel on the Harbour (279 Hemlock street) closes at 9 PM.

CHECK OUT: 10 AM – Late check out is unavailable, however we do offer baggage storage and after free after check out showers (with towels, soap and shampoo provided). The shower facilities West Coast Fitness Centre is located 1 block away at 279 Hemlock Street (same location as West Coast Motel on the Harbour).

Quiet time is from 9PM TO 9AM. No unregistered guests after hours or behaviour disturbing others will be tolerated.

Smoking is permitted outside only, away from open doors and windows to avoid smoke smell in your unit or the smell disturbing other guests. Cigarettes must be disposed of in outdoor receptacles provided. $250.00 smoking charge + damages (burns) + lost room nights (minimum 3 nights) + applicable taxes will be charged to your card for smoking or disposing of your cigarettes inside. The unit will be restored to non-smoking status at your expense. Your minimum bill will be close to $650 and can top $2000 if carpeting, beds or furniture are burned! Properties that permit smoking inside are available in town – please ask us!

We expect our guests to participate in “bear-aware” practices during their stay with us in Ucluelet. Several bears are put down each year in town due to bears becoming habituated with humans. To avoid this, please note that your coolers, BBQ’s, garbage or any other items that may attract our bears must be stored inside your vehicle or the suite. Fishing gear and fish catch may not be brought into your suite or left outside. If your visit to Ucluelet involves sport fishing, please ensure that you have made arrangements for storage of your catch. Options are with your fishing charter captain, in your enclosed vehicle or bringing them to either of the 2 companies here in town that can vacuum pack and freeze fish.

No pets on the property, including in vehicles parked outside your unit. Pet friendly accommodation is available in town – please ask us. $100 additional cleaning charge + damages for stained or chewed furniture and belongings + taxes will be applied to guests who make the decision to bring in a pet to our pet-free units. A howling or barking dog left in your car will subject you to additional charges if we must refund all or part of someone’s stay. Sorry, we love them, but do not make exceptions for pets.